Sunday, June 13, 2010

Inbound Telemarketing Positions

Today I'm going to talk about a company I used to work for.  West is a very reputable firm that provides inbound phone sales to several large companies.  I worked for them for about a year before beginning my virtual assistance business (it got to be too challenging to try to take calls with a three year old trying to climb up my back.)

You must have a landline and broadband.  A cell phone is  not going to cut it for this job.  You'll also need a wired headset, because you'll need both hands free. It's impossible to talk on the phone and type without a headset.   I don't know what their computer requirements are going to be anymore (it's been a while since I worked for them).  You must be able to maintain a professional atmosphere - which means no crying children, no barking dogs.  A noise cancelling headset can help with that, or you can work when the kids are at school/sleeping and put the puppies outside (which I recommend).  I used to work overnight shifts so I wouldn't have to worry about background noise.

When you go to their website, just click on "become an agent" and fill out the application.  A West representative will schedule an interview with you.  If you sound good on the phone, you'll go on to the next phase.  I wish I could tell you more about it, but it's been a solid 4 years since I applied.

I'm recommending them because they were fair with me, and I got paid on time, every other week, for my work.  I didn't always get as many shifts as I wanted, but that's been the case with every job I've ever worked.  The pay was fair.  It was a great opportunity for me to learn that I *can* work from home *and* make money doing it!

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