ACD Direct was my first work from home, virtual call center job. I enjoyed the first few months I worked with them, but because I can think for myself, because I'm human and make mistakes, I ended up despising the job and I was relieved to go work for West instead.
My experience with ACD Direct is that, in the event of a dispute between a contractor and supervisors, they immediately pull your shifts and suspend you whether or not you're in the wrong. I suppose they might come on here and say it's just sour grapes, but I've heard the same thing from other former agents. I ended up quitting in disgust - and it has always taken a lot for me to leave work. I like working and I'm very loyal.
However, they did pay, and on time (except for that last check, which I thought I was going to have to sue them for). They are a legitimate company, so if you don't mind the drama and politics, go for it.
They hire independent contractors, so you're responsible for self employment taxes. You're responsible for your own equipment. Get a noise cancelling headset and a quiet place in which to work.
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